Frequently Asked Questions

Everything you need to know about our natural beauty essentials.

Are your products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Naissance products are Leaping Bunny certified cruelty-free, and the majority of our range is 100% vegan-friendly.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Are your essential oils therapeutic grade?

We provide high-quality, 100% pure essential oils that are rigorously tested for purity. While 'therapeutic grade' is not an industry-standard term, our oils are suitable for aromatherapy and DIY beauty.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

How should I store my natural oils and balms?

To maintain potency and freshness, store your products in a cool, dry place away from direct sunlight. Ensure lids are tightly sealed after every use.